Our Success Stories

Transforming luxury hotels worldwide with premium hotel supplies solutions and exceptional service

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Hotels Supplied
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Proven Results with World-Class Hotels

From luxury resorts in Bali to five-star landmarks in Berlin and New York, Hotemax has been the trusted partner behind hotel supplies solutions. Our work spans 57+ countries, delivering consistent quality, customization, and ROI-driven results for the world’s leading hotels.

Westin Resort Bali

Hotemax supplied the entire range of bed linens, towel sets, and slippers, designed for durability and comfort.

The Light Hotel, Penang

Hotemax provided the full supply of bed linens, towel sets, and slippers for the entire property.

Pullman Auckland Hotel

Hotemax supplied custom hangers, slippers, and bathrobes, tailored to the Pullman brand.

The Ritz-Carlton, Berlin

Hotemax supplied all hotel linens, including bedding and guest essentials.

Four Seasons Hotel, New York

Hotemax delivered bespoke bed linens and premium towels, crafted to Four Seasons’ specifications.

Sheraton Kampala Hotel

Hotemax provided all hotel textiles, including bed linens, towels, and guest essentials.

Some of our 500+ customers

Hotemax Delivering Complete Hotel Supplies Solutions for 433 Guest Rooms at Westin Bali

Located on the southern coast of Bali’s Nusa Dua beach, Westin Resort Bali is a five-star property with 433 rooms and direct access to the Bali International Convention Center.

The Challenge

The hotel required a complete textile solution to match its luxury positioning and handle high-volume guest turnover.

The Results

  • Enhanced guest comfort with premium bedding and towels

  • Consistent brand presentation across 433 rooms

  • Streamlined procurement from a single trusted supplier

Openning

1991

Location

Bali’s Nusa Dua

Hotel Star

5 Star

Hotel Rooms

433

"Outfitting 433 rooms with new linens, towels, and slippers was a massive project for us, and we needed a supplier who could guarantee consistency. Hotemax delivered everything exactly as promised—durable, comfortable, and beautifully finished. Even after months of use and countless washes, the products still look and feel like new. That kind of long-term reliability makes procurement a lot less stressful."
Sarah Thompson
Sourcing Manager

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Openning

2015

Location

Malaysia

Hotel Star

5 Star

Hotel Rooms

303

Hotemax Supply Premium Linens and Towels for 303-Room The Light Hotel, Penang

The Light Hotel is a luxury property in Seberang Jaya, Penang, Malaysia. Opened in 2015, it features 303 rooms just minutes from George Town.

The Challenge

The hotel needed a supplier that could deliver large-scale, high-quality textiles quickly and reliably.

The Results

  • Reliable large-volume delivery for 303 rooms

  • Improved guest experience with premium-quality essentials

  • Cost efficiency through complete package sourcing

"When we expanded our 303-room property, timing was critical and we couldn’t afford delays or quality issues. Hotemax stepped in with complete textile solutions and met every requirement with professionalism. The bedding, towels, and robes not only matched our specifications but also impressed our guests from day one. It’s rare to find a partner who balances speed with uncompromising quality, and Hotemax did exactly that."
Amitabh Rao
Procurement Director

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Hotemax Custom Amenities and Branded Textiles for Pullman Auckland’s Five-Star Experience

One of New Zealand’s largest five-star hotels, Pullman Auckland offers 260 rooms, 80 apartments, and 11 function rooms, including the renowned Princes Ballroom.

The Challenge

The hotel needed customized textile solutions for both guest rooms and facilities, aligned with its luxury standards.

The Results

  • Seamless integration of customized amenities

  • Stronger brand identity through branded textiles

  • Long-lasting quality supporting both guest rooms and spa services

Openning

2023

Location

New Zealand

Hotel Star

5 Star

Hotel Rooms

260

"For a property like Pullman, details matter—guests notice everything, from hangers to spa robes. Hotemax provided a customized solution that aligned with our brand image perfectly. The branded slippers and robes gave our spa a more luxurious feel, and the quality was exactly what we expect for an international five-star standard. Their ability to integrate branding seamlessly into their products really set them apart from other suppliers we’ve worked with."
Emily Wong
Sourcing Manager

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Openning

2004

Location

Berlin, Germany

Hotel Star

5 Star

Hotel Rooms

303

Hotemax`s Premium Linen Supply Meeting Ritz-Carlton Berlin’s Global Luxury Standards

Located at Berlin’s Potsdamer Platz, the five-star Ritz-Carlton offers 303 classic-style rooms with views of both Potsdamer Platz and Tiergarten Park.

The Challenge

The hotel required luxury-grade linens consistent with Ritz-Carlton’s global standards.

The Results

  • Alignment with Ritz-Carlton’s premium brand image

  • Consistent guest experience across all rooms

  • Trusted supply partnership with a globally recognized brand

"Ritz-Carlton guests expect the very best, and our suppliers must uphold the same standards. Hotemax worked closely with our team to deliver premium linens and amenities that matched our global brand guidelines down to the smallest detail. From material selection to final delivery, everything was handled with precision. The result was a collection of products that not only met but exceeded expectations for both quality and presentation."
Michael Fischer
Director of Procurement

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Hotemax Crafted Bespoke Hotel Bedding and Towels for Four Seasons New York

The Four Seasons New York, located in Midtown East, is a landmark five-star property with 368 suites, featuring super king beds and marble bathrooms.

The Challenge

The hotel needed custom luxury bedding and towels designed to enhance its exclusive guest experience.

The Results

  • Elevated guest experience through luxury textile quality

  • Tailored products that match Four Seasons’ brand identity

  • Long-term supplier relationship built on trust and precision

Openning

1993

Location

New York, USA

Hotel Star

5 Star

Hotel Rooms

368

"We asked Hotemax to create bespoke bedding and towel collections for our 368 suites, and they delivered with exceptional craftsmanship. The materials feel luxurious, the stitching is flawless, and the durability has been proven through daily use. Our procurement team was impressed by the efficiency of the sampling process and how smoothly the order was executed from start to finish. Hotemax has proven themselves as a supplier we can trust for long-term collaboration."
Olivia Hayes
Director of Procurement

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Openning

1967

Location

Kampala, Uganda. 

Hotel Star

5 Star

Hotel Rooms

236

Hotemax Supply Complete Hotel Textile Enhancing Guest Comfort at Sheraton Kampala

Situated in the heart of Kampala, Uganda, Sheraton Kampala features 236 rooms, several restaurants, and an outdoor pool.

The Challenge

The property required a complete textile supply for both guest rooms and suites, combining durability with comfort.

The Results

  • Enhanced guest satisfaction with reliable quality

  • Full-room textile solutions supporting 236 rooms

  • Simplified procurement from a single supplier

"Managing operations for 236 rooms means we need suppliers who can handle volume without sacrificing quality. Hotemax supplied us with everything from bed linens to towels and guest essentials, and every product was consistent with our brand standards. The delivery was timely, the packaging was organized by room sets, and the service team was responsive throughout. They made what could have been a very complex procurement process smooth and stress-free."
Samuel Mugabe
Operations Manager

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From Bali to Berlin, from New York to Kampala — Hotemax delivers proven hotel supplies solutions for the world’s leading hotels. Let’s discuss how Hotemax can elevate your hotel’s guest experience the same standard of quality and comfort.

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