Our proven 6-step process ensures your hotel supplies delivered on time, on budget, and perfectly tailored to your property’s unique needs. From first consultation to final delivery, we make hotel supply procurement seamless—so you can focus on delighting your guests.
From initial consultation to final delivery, every step is designed to maximize your satisfaction and ROI
1
Free consultation to understand your needs, property style, and budget requirements, just send us your inquiry or messages
2
Our design team works closely with you to creates tailored solutions with your branding and specifications
3
After design and requirement details confirmed, We will make physical samples for quality approval before full production begins
4
When sample approved and order details confirmed, we will perform the mass production with rigorous quality control at every stage
5
Our QC team will do final inspection and durability testing before packaging and shipment, also third-party testing is acceptable
6
We support global shipping with tracking, assist with customs by partnering with qualified shipping companies, and ongoing support for future orders
Join 500+ hotels across 57 countries, from boutique properties to international chains, Hotemax is the preferred hotel supplies partner for hotels that demand both luxury quality and smart ROI
Timeline: 1-2 Days
Timeline: 1-2 Days
Timeline: 5-7 Days
Timeline: 15-25 Days
Timeline: 2-3 Days
Timeline: 15-30 Days Shipping
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Quick answers to common questions about working with Hotemax
Our MOQ varies by product type: Bedding sets: 100 sets, Towels: 200 pieces, Bathrobes: 50 pieces, and Slippers: 500 pairs. We understand boutique hotels have different needs than large chains, so we’re flexible and can discuss custom arrangements for unique projects or long-term partnerships.
Sample costs range from $50-150 per product type depending on customization complexity. Standard samples take 7-10 days to produce, with international shipping adding 5-7 days. Sample costs are fully refunded when you place your main order, making it risk-free to evaluate our quality.
All Hotemax products are manufactured under ISO9001 Quality Management System and are OEKO-TEX Standard 100 certified, ensuring they’re safe for human use and environmentally responsible. We also meet FZ/T62006-2004 standards for hotel textiles and can provide additional certifications required for specific markets.
Absolutely. Send us your current samples or detailed specifications, and our technical team will analyze thread count, material composition, dimensions, and finishing details. We can replicate existing products or suggest improvements that enhance quality while potentially reducing costs.
For new customers: 30% deposit upon order confirmation, 70% balance before shipment. Established clients can negotiate terms like T/T, L/C, or 30-day payment terms. We accept major currencies and provide secure payment processing through established banking channels.
We offer FOB (Free on Board), CIF (Cost, Insurance, and Freight) and DDP (Delivered Duty Paid) terms. Our logistics team handles all export documentation, and we can also recommend trusted freight forwarders. We provide complete customs paperwork, including commercial invoices, packing lists, and certificates of origin.
Yes, we accommodate urgent requests. Rush orders can be completed in 10-15 days depending on quantity and complexity, with expedited air shipping available. Rush service includes priority production scheduling and may involve additional fees ranging from 15-30% depending on timeline requirements.
Our 3-tier quality control system includes: (1) Raw material inspection upon arrival, (2) In-process quality checks at each production stage, and (3) Final comprehensive inspection before packaging. Large orders are produced in controlled batches to ensure consistency, with detailed documentation for each production run.
Absolutely. Our design team stays current with global hospitality trends and can create seasonal collections, holiday-themed items, or special event textiles. We’ve created custom collections for properties ranging from tropical resorts to winter ski lodges, always ensuring designs enhance your guest experience and property positioning.
Our relationship doesn’t end at delivery. We provide 24/7 ongoing support including care instruction guidance, reorder facilitation, seasonal inventory planning, and quick resolution of any issues. Many clients work with the same dedicated account manager for years, ensuring continuity and deep understanding of your needs.
Join 57+ countries of 500+ hotels who trust Hotemax for premium hotel supplies and amenities solution
Our sales team will review your inquiry and get back to you within 12 hours.
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