What Are the Top 10 Hotel Suppliers in Oman? Your Complete Guide to Sourcing Quality Hospitality Products in 2025

Finding reliable hotel suppliers in Oman is harder than it should be. Search online and you’ll find hotel listings mixed with actual suppliers. Information is scattered across different websites. No one has compiled a practical comparison.

Hotel suppliers in Oman for hospitality sourcing

I researched Oman’s hospitality supply market to solve this problem. This guide covers the established suppliers serving hotels across the country. I focus on what matters for procurement decisions: product range, reliability, and how to contact them.

You’ll find ten vetted suppliers below. Then I’ll explain how to choose the right one for your property.

The Top 10 Hotel Suppliers in Oman You Need to Know

These suppliers have established track records in Oman’s hospitality market. I’ve organized them by specialty to help you find the right match quickly.

Oman hotel suppliers showroom and warehouse

1. Hospitality Supplies International (HSI)

Founded: 2000
Specializes In: Operating Supplies & Equipment (OS&E)1, kitchen equipment, housekeeping supplies
Website: hsi-intl.com

Hospitality Supplies International

HSI built their reputation as Oman’s premier OS&E specialist over two decades, serving more than 100 clients across hotels, embassies, hospitals, and airlines. They handle everything from initial hotel setups to ongoing supply chain management.

Core Product Range:

  • Kitchen equipment: commercial-grade appliances, cookware, utensils
  • Housekeeping supplies: cleaning equipment, linens, room amenities
  • Front-of-house items: lobby accessories, signage, guest-facing supplies
  • Specialized institutional supplies for hospitals and embassies

Key Advantages:
Global sourcing network across Asia and Middle East enables competitive bulk pricing. They excel at custom procurement programs with par level establishment, automated reordering, and just-in-time delivery. Their experience spans 3-star to 5-star properties, so they understand different quality tiers and market positioning.

Service Approach:
HSI provides complete solution management rather than just product supply. For pre-opening projects, they coordinate with construction timelines to ensure supplies arrive exactly when needed. Their offices in Muscat provide local support with regional distribution partners enabling GCC-wide coverage.

Best For: Hotel chains requiring standardized supply programs across multiple properties, large resort complexes needing comprehensive OS&E coverage, properties seeking single-vendor solutions to reduce procurement complexity.

Location: Muscat offices with warehousing and regional distribution throughout Oman and GCC countries.


2. Middle East Hotel Supplies LLC (MEHS)

Founded: 2015
Specializes In: Flatware, glassware, chinaware, buffet equipment, housekeeping items
Website: mehsoman.com

Middle East Hotel Supplies LLC

MEHS operates Oman’s most comprehensive hospitality supply showroom in Muscat’s Al Khuwair district. You can view and handle products before ordering, eliminating guesswork about quality and appearance.

Showroom Advantage:
Complete table settings, kitchen equipment configurations, and front-of-house accessories displayed in realistic hospitality environments. Staff provide product demonstrations and arrange bulk samples for quality verification.

Product Focus:

  • Flatware: Budget-friendly stainless steel to premium silverplate
  • Glassware: Wine glasses, tumblers, cocktail glasses, barware
  • Chinaware: Casual dining porcelain to fine dining bone china, including custom-branded options
  • Buffet equipment: Chafing dishes, serving trays, display risers, warming equipment

Customer Satisfaction:
Rated 4.6 out of 5 stars. Buyers praise product variety, competitive pricing, and responsive service.

Delivery:
Fast service to Muscat and northern Oman (1-3 business days for in-stock items). Custom orders require 4-6 weeks. Installation services available for complex buffet setups.

Best For: Buyers wanting to inspect products before purchasing, properties undergoing restaurant renovations, serviced apartments needing complete kitchen setups, catering companies requiring bulk food service equipment.

Location: Al Khuwair showroom in Muscat with delivery covering Muscat Governorate and northern cities.


3. Arcus Hospitality

Founded: 2017
Specializes In: HORECA supplies, premium tableware, kitchenware, hotel amenities
Website: arcushospitality.com

Arcus Hospitality

Arcus emerged from a joint venture between Royal Hospitality (Qatar) and Andreas Schmid Hotelsolutions (Switzerland), combining Middle Eastern market knowledge with European quality standards. They represent over 40 global brands including Rosenthal, Cambro, Porland, and Guzzini.

Premium Positioning:
Targets five-star hotels and high-end restaurants. Every product is designed for commercial hospitality use, not residential-grade alternatives. Their Swiss partnership ensures rigorous quality control and product testing before shipping.

Complete Pre-Opening Services:
They don’t just sell products—they manage the entire process:

  • Work with developers, designers, and operators on equipment lists
  • Source products from extensive supplier network
  • Coordinate delivery with construction schedules
  • Manage installation logistics

Customization Capabilities:
Handle custom items like branded chinaware or specialty equipment. Manage customization process with manufacturers and provide samples for approval before production runs. Critical for hotel chains needing consistency or luxury properties with exacting standards.

Ordering Details:
Maintain inventory for fast-moving items in Muscat. Special orders and custom products require 6-12 weeks. Project financing available for large pre-opening contracts with milestone-based payments.

Best For: Five-star hotels and luxury resorts requiring premium international brands, high-end restaurant operations, hotel chains needing customized branded tableware, developers managing complex pre-opening projects.

Location: Muscat headquarters with project management throughout Oman and GCC-wide supplier coordination.


4. Aljazirah Trading and Hotel Services

Founded: 2014
Specializes In: FF&E (Furniture, Fixtures & Equipment)2, bed linens, soft furnishings, hotel systems
Website: aljazirahtrading.com

Aljazirah Trading and Hotel Services

Aljazirah positions itself as an integrated hospitality services provider focused on elevating guest comfort. They go beyond product supply to offer design consulting, staff training, and development studies.

FF&E Capabilities:

  • Guestrooms: Beds, nightstands, desks, seating
  • Public areas: Lobby furniture, reception desks, lounge seating
  • Outdoor: Pool furniture and terrace furnishings
  • Work with manufacturers on items meeting hospitality durability requirements

Soft Furnishings:
Bed linens, decorative pillows, window treatments, upholstery fabrics. Help you select appropriate specifications for your property class and budget, then source from reliable manufacturers.

Value-Added Services:
Interior design consulting, performance training for staff on furniture/linen care, hotel development studies analyzing positioning and competitive set.

Hotel Systems:
Supply and integrate housekeeping carts, luggage trolleys, mini-bars, in-room safes, guest room accessories. Coordinate installation and provide training.

Project Management:
Dedicated account manager oversees entire procurement from specifications through installation. Creates timelines aligned with construction, tracks orders across categories, coordinates deliveries, manages installation teams.

Best For: Hotels undergoing phased renovations, new property openings needing turnkey FF&E procurement, independent hotels seeking design consultation, resorts requiring coordinated furnishing solutions.

Location: Muscat headquarters with installation teams covering all Omani governorates, including remote resorts.


5. Desert Spring

Founded: 1994
Specializes In: Hotel amenities, catering equipment, kitchen appliances
Website: desert-spring.com

Desert Spring

Desert Spring carries 30+ years of continuous operation serving four and five-star GCC properties. Their longevity demonstrates ability to weather economic cycles and consistently meet hospitality demands.

Operational Advantage:
Fully stocked Muscat warehouse enables rapid order fulfillment. Unlike suppliers relying on just-in-time ordering, Desert Spring maintains deep inventory for emergency restocking.

Product Categories:

  • Hotel amenities: Guest toiletries, bathroom accessories, bedroom items, turndown amenities in various quality tiers
  • Catering equipment: Chafing dishes, serving platters, carving stations, beverage dispensers, buffet displays
  • Kitchen appliances: Commercial coffee makers, blenders, mixers, slicers, warming cabinets

Remote Delivery Excellence:
Established reliable delivery routes to Dhofar, Musandam, and interior mountain locations. Hotels in Salalah, Khasab, Jabal Akhdar specifically request Desert Spring for proven on-schedule delivery to difficult locations.

Emergency Services:
Combination of inventory depth and logistics capability makes them valuable for equipment breakdowns or unexpected guest surges. Expedited delivery available (premium charges apply).

Best For: Hotels in remote locations like Dhofar, Musandam, or mountain areas, properties needing emergency restocking with short notice, four and five-star hotels requiring quality amenities, catering and banquet facilities.

Location: Muscat warehouse with delivery routes covering all governorates, specialized logistics for Salalah, Khasab, and interior regions.


6. Hospitality Products & Services LLC (Jagwani Group)

Founded: 2014
Specializes In: Bed linens, kitchenware, refrigeration, soft furnishings, interior design
Website: jagwanigroup.com

Desert Spring

Part of the established Jagwani Group, this division benefits from decades of business experience, financial stability, and regional relationships. They offer comprehensive hospitality solutions from design concepts through installation and ongoing supply management.

Bed Linen Expertise:
Deep understanding of hospitality linen specifications: weave patterns (percale vs. sateen), fabric treatments (wrinkle-resistant, antimicrobial), appropriate thread counts, commercial laundering durability. Help specify correctly, then source from consistent manufacturers.

Comprehensive Coverage:

  • Kitchenware: Cookware, cutlery, utensils, preparation tools, storage containers for both front and back-of-house
  • Refrigeration: Walk-in coolers, reach-in refrigerators, under-counter units, display cases, wine coolers with technical installation support
  • Soft furnishings: Decorative pillows, window treatments, upholstery textiles, coordinated design elements

Turnkey Pre-Opening Approach:
Single project manager oversees all categories—linens, kitchenware, refrigeration, soft furnishings, interior elements. Creates master procurement schedules aligned with construction, tracks diverse orders, coordinates deliveries and installation.

Financial Flexibility:
Staged payment schedules tied to milestones for large contracts rather than full advance payment. Helps developers manage cash flow during construction.

Best For: New hotel openings requiring turnkey multi-category procurement, hotel chains standardizing specifications across properties, properties needing complex refrigeration solutions, developers seeking coordinated procurement and design services.

Location: Muscat headquarters with project management and installation teams serving all Omani regions, plus GCC multi-property coordination.


7. Gulf Marketing Hotel Supplies LLC (GM Hotel Supplies)

Founded: 2013
Specializes In: Guest amenities, accessories, value-priced quality linens
Website: gmhotelsupplies.net

Gulf Marketing Hotel Supplies LLC

GM Hotel Supplies carved out a clear niche as the value option for quality hospitality supplies. They deliver reliable, good-quality products at competitive price points without premium pricing.

Customer Satisfaction:
Rated 4.7 out of 5 stars—highest among Omani suppliers. Buyers praise consistent product quality, responsive customer service, and reliable delivery.

Core Products:

  • Guest amenities: Toiletries (individual bottles to bulk dispensers), bathroom accessories, bedroom amenities, tea/coffee supplies
  • Value linens: OMR 8-12 per unit vs. OMR 15-25 at premium suppliers
  • Operational accessories: Housekeeping supplies, cleaning tools, maintenance items, back-of-house organizational products

Client Diversity:
Serve independent hotels, hotel groups, government entities, and NGOs. Adapt to different customer requirements from personalized service to standardized products with volume pricing.

Accessibility:
Lower minimum orders (OMR 200-300) vs. competitors requiring OMR 500-1,000 minimums. Makes them accessible for smaller properties or boutique hotels.

Delivery:
Next-day for in-stock items in Muscat area. Regional deliveries 3-5 business days. Good inventory depth on core SKUs reduces backorders.

Best For: Independent hotels on controlled budgets, budget hotel brands, government hospitality facilities, properties opening on limited capital, small boutique hotels with lower-volume needs.

Location: Muscat operations with dedicated logistics throughout Oman, particularly strong in Muscat Governorate, Al Batinah, Al Dakhiliyah, Ash Sharqiyah.


8. Synergy Business Services LLC

Founded: Post-2015
Specializes In: F&B supplies, linens, eco-friendly disposables, PPE
Website: synergybsoman.com

Synergy Business Services LLC

Synergy positions itself as Oman’s sustainability-focused hospitality supplier, anticipating the industry’s shift toward environmental responsibility. They provide eco-friendly alternatives without sacrificing quality or breaking budgets.

Brand Philosophy:
Carry recognized brands (Vaultex safety equipment, Honeywell hospitality supplies) for quality assurance. Prioritize products delivering long-term value through durability over cheapest options.

Product Categories:

  • F&B supplies: Disposable serviceware, takeaway packaging, food prep supplies, cleaning products, restaurant smallwares
  • Eco-friendly disposables: Biodegradable plates/cups/cutlery, compostable containers, paper straws (10-20% cost premium vs. conventional)
  • Health & safety: Hand sanitizer stations, disposable masks, touchless dispensers, sanitization supplies
  • Sustainable linens: Recycled materials, low-impact dyes with performance documentation

Key Service:
Provide free samples for quality verification. Test products in actual use conditions before committing to large orders—particularly valuable for linens and disposables.

Consultative Approach:
Help identify sustainability improvements that make operational and financial sense. Provide realistic guidance rather than pushing products inappropriately.

Best For: Hotels pursuing environmental certifications or sustainability initiatives, properties where eco-conscious positioning attracts guests, F&B operations prioritizing biodegradable disposables, properties needing health and safety supplies.

Location: Muscat headquarters with strong F&B and restaurant industry connections throughout Oman.


9. Al Roofoof Hotel Supplies & Trading

Founded: 1985
Specializes In: HoReCa coffee solutions, gourmet stock, kitchen appliances
Website: roofoof.com

Al Roofoof Hotel Supplies & Trading

Al Roofoof holds the distinction of being Oman’s premier beverage specialists with nearly 40 years focused on coffee programs. Unlike generalist suppliers treating coffee as another product line, they’ve built their entire business around excellent beverage experiences.

Coffee Program Excellence:
Official stockists for leading international coffee brands with direct manufacturer relationships. Access to latest equipment, training resources, technical support.

Complete Coffee Solutions:

  • Equipment: Commercial espresso machines (entry to premium), grinders, brewing equipment, milk steamers, water filtration
  • Supplies: Coffee beans from multiple origins and roast profiles
  • Services: Barista training, preventative maintenance programs, rapid repair when equipment fails

Consultative Support:
Assess your property’s needs—service volume, quality expectations, staff skill level, budget. Recommend appropriate equipment and coffee selections. Provide ongoing training and technical support.

Beyond Coffee:

  • Gourmet stock: Specialty teas, hot chocolate, syrups, premium juices, smoothie supplies, imported breakfast items
  • Kitchen appliances: Commercial blenders, mixers, food processors designed for hospitality use

Rapid Response:
Next-day delivery in Muscat. If equipment fails during breakfast service, replacement delivered by next morning. Critical for maintaining beverage service continuity.

Best For: Hotels where coffee quality is competitive differentiator, upscale properties pursuing specialty coffee programs, restaurants building beverage programs as revenue centers, properties in Muscat needing rapid delivery and technical support.

Location: Muscat operations with next-day delivery throughout Muscat Governorate, 2-5 days to other regions.


10. Stella Hospitality

Founded: 2010s
Specializes In: Premium toiletries, luxury linens, in-room accessories
Website: stellahospitality.me

Stella Hospitality

Stella Hospitality operates as a premium product curator for five-star hotels and boutique properties across the Middle East. They focus exclusively on high-end products where guest experience depends on exceptional quality.

Luxury Toiletries:
Beyond generic hotel bottles. Source from boutique brands with quality ingredients, appealing fragrances, attractive packaging:

  • Eco-luxury lines (organic ingredients, sustainable packaging)
  • Spa-quality products with therapeutic benefits
  • Designer collections reinforcing brand positioning
  • Custom formulations and branded packaging for signature scents

Luxury Linens:

  • High thread count Egyptian cotton sheets (300-600 TC)
  • European-style duvets with premium down fills
  • Oversized plush towels
  • Recycled linen options maintaining luxury standards for sustainability goals

Premium In-Room Accessories:
Luxury robes and slippers, premium coffee/tea service, elegant waste bins and tissue boxes, designer hangers, quality glassware, spa-quality bath accessories.

Boutique Hotel Focus:
Understand boutique properties differentiate through unique design and distinctive experiences. Can’t succeed with generic chain amenities. Help source distinctive products supporting unique positioning.

Regional Hub Model:
Operate through Dubai hub for centralized quality control and specialty item inventory. Ensures consistency but requires advance planning.

Lead Times & Pricing:
2-4 weeks standard items, 6-8 weeks custom products. Pricing 20-40% above standard alternatives, justified by contribution to luxury guest experience.

Best For: Five-star hotels and luxury resorts where guests expect premium amenities, boutique properties differentiating through unique experiences, spa and wellness properties, hotels pursuing sustainability without compromising luxury.

Location: Middle East regional operations serving Oman through Dubai hub, requires advance planning due to 2-4 week lead times.


How to Choose the Right Supplier for Your Hotel

Choosing suppliers based only on price creates problems. Delivery delays, quality issues, and frequent replacements cost more than the initial savings. Here’s a practical approach.

Step 1: Define Your Requirements

Before contacting suppliers, document what you need.

Calculate Your Volume:
Track your monthly consumption. A 100-room hotel uses different quantities than a 20-room property. Know your numbers before requesting quotes.

List Your Priority Categories:
Do you need complete OS&E? Just linens? Specific equipment? Some suppliers excel in particular categories. MEHS focuses on tableware. Al Roofoof specializes in coffee programs. Match your needs to supplier strengths.

Set Your Budget Range:
Know what you can spend before negotiations start. Local suppliers typically cost less than imports due to eliminated import duties.

Step 2: Evaluate Using These Criteria

Check Reputation:
Look for online reviews on Google or industry directories. Ask other hotels about their experiences. Contact the suppliers’ existing clients if possible.

Verify Delivery Capabilities:
Ask specific questions about delivery zones and timelines. Muscat-based suppliers typically deliver faster to northern Oman. Southern regions like Dhofar have longer delivery times.

If your hotel is in a remote location, confirm the supplier has experience delivering there. Desert Spring specifically built their reputation on reliable delivery to outlying areas.

Assess Product Range:
Decide if you want one comprehensive supplier or specialists for different categories. Single-source purchasing reduces administrative work. However, verify they actually excel across all categories rather than just listing items to appear comprehensive.

Understand Pricing Structure:
Request detailed pricing sheets. Ask about:

  • Minimum order quantities
  • Volume discount thresholds
  • Delivery fees
  • Rush order charges
  • Payment terms available

Most suppliers offer discounts on bulk orders. Don’t assume—negotiate and get terms in writing.

Review Sustainability Options:
If your hotel pursues environmental certifications, verify which suppliers offer eco-friendly products. Ask for specific product specifications and certifications, not just marketing claims. The WTTC Hotel Sustainability Basics3 provides a framework for evaluating sustainable supplier options.

Step 3: Request Samples and References

Always request samples before large orders. Quality varies significantly even at similar price points. Samples reveal durability, finish quality, and whether products meet your standards.

Ask suppliers for references from similar properties. Contact these references and ask:

  • How long have you worked with this supplier?
  • Have you experienced delivery problems?
  • How do they handle defective products?
  • Would you recommend them?

Step 4: Start Small

Place smaller test orders initially. You’ll learn about:

  • Actual delivery speed
  • Product consistency between orders
  • Customer service responsiveness
  • How they handle problems

Expand your relationship after the supplier proves reliable.

Questions to Ask Every Supplier

  • What are your minimum order quantities?
  • Can you provide samples before we commit?
  • What payment terms do you offer?
  • How do you handle defective or incorrect orders?
  • What is your delivery timeline to our specific location?
  • Do you offer volume discounts? At what order values?
  • Can you provide references from hotels currently using your services?
  • What product certifications do you carry?

How suppliers answer these questions tells you about their reliability. Vague answers or hesitation about references are warning signs. Following hospitality procurement best practices4 ensures you select partners who will support your operations long-term.


Local vs. International Suppliers: Making the Right Choice

This decision depends on your property type and specific needs.

Local Oman hotel suppliers versus international sourcing

Advantages of Local Omani Suppliers

Lower Costs:
Local procurement eliminates import duties. You avoid international shipping fees. This creates measurable savings on large orders.

Faster Delivery:
Local suppliers typically deliver within days throughout Oman. International orders require weeks. When you face unexpected needs, local partners respond faster.

Easier Customization:
Local suppliers handle small customization orders more flexibly. Want branded linens with your hotel logo? Local suppliers like Aljazirah Trading can accommodate smaller quantities with faster turnaround.

Better Communication:
Working in the same time zone with local suppliers simplifies coordination. You can visit their facilities, meet their teams, and resolve issues face-to-face.

When International Suppliers Make Sense

Specific Luxury Brands:
Ultra-luxury properties may require specific international brand names. Some guests expect particular toiletry brands or specific tableware manufacturers.

Arcus Hospitality bridges this gap by representing international brands locally. They handle import complexities while providing local service.

Chain Brand Standards:
International hotel chains maintain strict brand standards across all properties. Corporate offices often mandate specific suppliers to ensure consistency. Property-level procurement teams may have limited flexibility to choose local alternatives.

Specialized Equipment:
Some specialized equipment requires specific international certifications. Certain kitchen equipment or technical installations may need international vendors with particular warranties.

Practical Decision Framework

Factor Local Suppliers International Suppliers
Cost Lower (no import duties) Higher (duties + shipping)
Delivery Days Weeks
Customization Flexible, small quantities Often requires minimums
Communication Same time zone, local visits May require intermediaries
Brand Selection Growing options Extensive global brands

Recommended Approach:
Source standard operational supplies locally. Reserve international procurement for specific luxury items or brand-required products. This optimizes costs while maintaining quality standards.


Common Questions About Hotel Suppliers in Oman

Which suppliers are best for hotel linens?

Several suppliers focus on linens: Impruve LLC, Al Noor, and Sultan Linens specialize in hospitality-grade textiles. GM Hotel Supplies and Aljazirah Trading also offer linen options. For luxury properties, Stella Hospitality provides premium options including high-thread-count and specialty materials.

Contact multiple suppliers for samples. Linen quality varies significantly, and samples let you compare durability and feel.

Which suppliers handle complete pre-opening projects?

Arcus Hospitality, Aljazirah Trading, and Hospitality Products & Services (Jagwani Group) handle end-to-end pre-opening procurement projects5. They coordinate product specification, procurement, delivery, and installation.

These suppliers typically need 3-6 months lead time for complete property setups. They work from your architectural plans and design specifications.

What eco-friendly options are available?

Sustainability options have expanded in Oman’s market:

  • Stella Hospitality offers recycled-content linens
  • HSI stocks bamboo amenities and biodegradable toiletry packaging
  • MEHS carries biodegradable flatware and compostable food service items
  • Synergy Business Services specializes in eco-friendly disposables

Ask suppliers for specific product certifications rather than accepting general sustainability claims.

How do I verify a supplier’s reliability?

Take these steps:

  1. Check online reviews (Google, industry directories)
  2. Request and contact client references
  3. Visit their facility if possible (especially MEHS showroom)
  4. Start with a small test order
  5. Ask other hotels in your area about their experiences

The Oman Chamber of Commerce can provide additional supplier verification.

Should I work with one supplier or multiple specialists?

This depends on your priorities:

One comprehensive supplier:

  • Simpler administration
  • Single point of contact
  • Potentially better volume discounts
  • Risk if that supplier has problems

Multiple specialists:

  • Best quality in each category
  • Backup options if one supplier fails
  • More administrative work
  • May miss volume discount thresholds

Many hotels use a hybrid approach: one main supplier for most categories, plus specialists for specific needs like coffee programs (Al Roofoof) or premium toiletries (Stella).


Making Your Decision

You now have a clear picture of Oman’s hotel supply landscape. The suppliers listed here have established operations and track records.

Your next steps:

  1. List your actual requirements. Write down product categories, quantities, and budget constraints.

  2. Contact 3-4 suppliers that match your needs. Use the websites provided to reach out directly.

  3. Request samples and quotes. Compare quality and pricing before deciding.

  4. Check references. Contact their existing hotel clients.

  5. Start with test orders. Prove reliability before committing to large contracts.

Build relationships, not just transactions. The most successful hotels treat suppliers as partners. Share your forecasts when possible. Give suppliers visibility into upcoming needs. They’ll prioritize your orders and often extend better terms.

Quality hospitality supplies directly impact guest satisfaction and operational efficiency. Poor-quality linens create guest complaints and increase replacement costs. Unreliable delivery disrupts operations. Understanding effective supplier selection strategies6 helps you build a reliable supply chain.

Choose suppliers who understand hospitality operations. Make decisions based on comprehensive evaluation, not just price. The growing Oman tourism sector7 means demand for quality supplies will continue increasing, making reliable supplier partnerships even more critical.

Contact the suppliers that match your needs. Request quotes, samples, and references. Evaluate based on the criteria in this guide.

Your supplier relationships will impact your hotel’s operations for years. Choose partners who will deliver consistently as your property grows. Following hospitality procurement optimization strategies8 ensures you build efficient, cost-effective supply chains that support your business objectives.



  1. Click to learn what OS&E means and why understanding this industry terminology helps you communicate procurement needs clearly with suppliers. This comprehensive guide explains all items hotels need for daily operations. 

  2. This resource explains FF&E in detail, helping you understand the difference between furniture/fixtures/equipment and operating supplies—critical knowledge for hotel procurement planning and budgeting. 

  3. Discover the globally recognized framework of 12 fundamental sustainability actions hotels should implement. This helps you identify eco-conscious suppliers aligned with international hospitality standards. 

  4. Read NetSuite’s comprehensive guide covering strategic hospitality procurement practices, including cost management and supplier relationship building—essential for hotel procurement professionals. 

  5. Learn the detailed FF&E and OS&E procurement timeline, including typical lead times before hotel openings, to help you plan supplier engagement and avoid costly delays. 

  6. Explore systematic supplier selection strategies and evaluation criteria for building reliable supply chains—critical knowledge that helps hospitality procurement teams make informed decisions. 

  7. Access the latest data showing Oman’s hospitality expansion: 9,600 new hotel rooms by 2030, 55% occupancy in H1 2025, and tourism’s growing GDP contribution—context that highlights supplier demand. 

  8. Discover practical strategies for optimizing hotel procurement processes, managing supply chains, and ensuring product consistency—valuable insights for improving operational efficiency and cost control. 

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Hello, I'm Gilly Zhang.

For over 16 years, I’ve dedicated my career to one mission: helping hotels create exceptional guest experiences through quality supplies and thoughtful service. 

My journey in hospitality has taken me worldwide to work with leading hotels, creating memorable guest experiences. Along the way, I’ve learned that the details matter. The weight of a towel, the softness of a pillowcase, the subtle fragrance of an amenity—these small touches shape how guests feel the moment they step into their room. 

I’d love to learn about your hotel project and explore how we might work together.

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